~ Trade Paperback
Verbal Judo: The Gentle Art of Persuasion - Second Editon
The classic guide to the martial art of the mind and mouth that can help you defuse confrontations and generate cooperation, whether you're talking to a boss, a spouse, or even a teenager, Verbal Judo teaches readers how to listen and speak more effectively, engage others through empathy, avoid the most common conversational disasters, use proven strategies to successfully express your point of view, and take the lead in most disputes.
Stop being frustrated and misunderstood while finding yourself on the losing end of an argument, with Verbal Judo you'll be able to have your say, and say what you mean.